Your privacy is our priority. This document transparently explains how dewe11 collects, uses, stores, and protects your personal data throughout your use of our online betting platform.
We believe every member deserves clear transparency on how their data is managed. Here are the six core principles that underpin dewe11's Privacy Policy.
All personal data and financial information transmitted through the dewe11 platform is protected with SSL 256-bit encryption. This means your information cannot be read or stolen by any unauthorised party while in transit.
SSL 256-bitDewe11 has never and will never sell, rent, or commercialise member personal data to any third party for marketing or commercial purposes. Your data is used solely to enable us to provide you with the best possible service.
Data Not SoldYou have the right to access, correct, update, and request deletion of your personal data at any time. Simply reach out to our support team — we will process your request within the stipulated timeframe.
Member RightsThe dewe11 Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We manage your personal data in accordance with the principles set out under Malaysian law to ensure the best possible protection for you.
PDPA 2010Dewe11 uses cookies and equivalent tracking technologies to enhance your browsing experience. All cookies used are clearly described in the Cookie Policy section of this document. You can manage your cookie settings through your web browser at any time without affecting the core functionality of the platform.
Transparent CookiesThe dewe11 security system continuously monitors platform activity around the clock to detect and prevent any unauthorised access attempts, cyberattacks, or suspicious activity that could compromise our members' personal data.
Active MonitoringThis Privacy Policy describes the personal data management practices of dewe11 ("we", "Platform"). By using dewe11's services, you agree to the terms set out in this document. Please read it carefully — we have written it in plain language so you know exactly what happens with your data.
Dewe11 is an online sports betting and casino platform operating for users in Malaysia and the region. We understand that your trust in us depends not only on the quality of the games and services we offer, but also on how we responsibly manage your personal information.
This Privacy Policy applies to all information we collect through the dewe11.pro website, the dewe11 mobile app, and any related official communication channels. It also applies to all registered members, website visitors, and any individual who interacts with our platform in any capacity.
We are committed to managing your data in a transparent, responsible manner in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions about how we handle your privacy, do not hesitate to contact our support team.
We only collect data that is genuinely necessary to provide you with a quality service. Below are the categories of data we collect and the purpose of each:
| Data Categories | Type of Information | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Identity verification (KYC), account registration |
| Contact Information | Phone number, email address | Account communications, notifications, customer support |
| Financial Information | Bank account number, e-wallet details | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection |
| Usage Data | Game history, betting records, login activity | Service improvement, legal compliance |
| Cookie Data | Language preference, login session, display settings | Enhanced user experience |
This includes all information you enter when registering an account, completing your profile, contacting customer support, or filling in any form on the platform. We do not ask for more than what is necessary — if a field is optional, you are free to leave it blank.
When you browse or use the dewe11 platform, our systems automatically record certain technical data such as your IP address, device type, and browser. This data is required for security purposes and helps us identify any unusual login activity that may indicate an unauthorised access attempt on your account.
The personal data we collect is used solely for legitimate, stated purposes. We do not use your data for any other purpose without your explicit consent. The primary purposes for which we use your data are as follows:
Marketing Communications: We may send you information about promotions, bonuses, and exclusive offers via email or SMS. You may opt out of receiving these marketing communications at any time by contacting our support team or using the unsubscribe link in any email we send you.
Dewe11 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited circumstances where we need to share your data with certain parties to enable us to deliver our services fully:
We work with selected third-party service providers such as payment processors, licensed game providers, and identity verification services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.
We may disclose your data to government authorities, law enforcement, or regulatory bodies when required by applicable law, court order, or to protect our legitimate rights. In such situations, we will disclose only the minimum information necessary and will notify you where permitted to do so.
If dewe11 is involved in any merger, acquisition, or asset transfer, member personal data may be transferred as part of the business assets. We will provide reasonable notice before your data becomes subject to a different privacy policy.
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure. The dewe11 security infrastructure includes:
We retain your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain your data for a minimum period of five (5) years to meet legal and regulatory requirements, including anti-money laundering (AML) obligations. Data that is no longer required will be securely destroyed in accordance with our established data deletion procedures.
Security Alerts: While we take all reasonable precautions, no security system can be guaranteed 100% secure. You also play an important role in protecting your account — use a strong password, do not share your login credentials, and ensure the device you use to access dewe11 is always kept up to date.
Cookies are small text files stored on your device when you browse a website. dewe11 uses cookies to enhance your user experience, maintain your login session, and understand how users interact with our platform.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect your experience on the dewe11 platform.
As a dewe11 member, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, please contact the dewe11 customer support team via Live Chat. We will process your request within 14 working days from the date of receipt.
The dewe11 platform is strictly for individuals aged 18 and above. We do not intentionally collect or store any personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately so we can take appropriate action.
The dewe11 platform may contain links to third-party websites or services, such as game providers. This Privacy Policy applies solely to the dewe11 platform. We are not responsible for the privacy practices of third-party websites and recommend that you read their respective privacy policies before providing any personal information on those sites.
Dewe11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via an in-platform notification or email at least seven (7) days before the amendment takes effect.
Continued use of the dewe11 platform after the effective date of any amendment is deemed as your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed on how we manage your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, please contact us through the following channels:
We take every privacy enquiry seriously and will provide a thorough response within the stipulated timeframe. Your satisfaction and trust are our top priority.
For more information about your rights and responsibilities as a dewe11 member, please also refer to Terms and Conditions and the Responsible Gaming us.
Enjoy a fun gaming experience with complete peace of mind, knowing that your privacy and data security are always our top priority.